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Our UGG Blog
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Frequent Asked QuestionsQ: Who are you? superiorugg is one of the leading online off-price retailers for snow boots. We have been souring snow boots from the original manufacturer's factories for many years, and providing products at affordable prices to our valuable customers. Q: Are the bags on your website authentic or replicas? All the boots are 1:1 replica with high quality and low prices. Q: Is you site secure? Yes, all orders are processed through Online Credit Card Payment. And our site uses 100% safe''SSL''servers, all your information is safe and we never share your information with any other parties. Also we are definitely free from hacker. Q: Is my personal information safe? Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery. Q: When will I expect my order to arrive? After you make the payment we will ship you the items in 2-3 working days. Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order. Q: Is there a minimum order amount? No, there is no Minimum order amount. Although we sell our products at wholesale prices, you can order only ONE item if you like. Q: Payment Options Currently we support Online Credit Card Payment as it is safer. There are also West Union and TT .Please contact the sales representatives for the West Union and TT details. For more info about Western Union, please contact www.westernunion.com or your local Western Union agent. Q: How can I contact you about a problem? You can contact us With Live Chat. Ask your question right now with a member of our Customer Service Team. You can contact us not only if you have a problem but also for any query and information you might need. We will be glad to help! Q: Do you do wholesales business? Of course, we can get you better prices for large volume orders. Wholesales business is sincerely welcomed, please contact us for further details if you want wholesale business. Q: Why are your items so cheap compared to other sites, are you guys legit? We and our buyers buy overstocks & overruns from the same factories that make for famous brands and we have been doing this for many years. We also work on very tight profit margins to provide our clients good value. Welcome to have a sample order. Q: About Custom Tax/Duties? The customer tax/duties is waived, as we usually mark our item as a gift on the Shipping Waybill. |